Thank you for shopping with Urban Gentlemen Gear! We want you to be completely satisfied with your purchase. Please review our refund and returns policy below.
1. General Returns:
- If you are not fully satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange.
- To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
2. Non-Returnable Items:
- Certain items are non-returnable, including:
- Products purchased through our Amazon affiliate links, as those transactions are managed by third-party sellers on the Amazon platform. For these purchases, please refer to Amazon’s return policy for assistance.
3. Return Process:
- To initiate a return, please contact our customer service team at Info@urbangentlemangear.com for a return authorization.
- Once approved, you will receive instructions on how to return your item.
4. Refunds:
- Refunds will be processed within 5-7 business days of receiving your returned item. The refund will be issued to the original payment method used at the time of purchase.
- Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping costs unless the item was defective or incorrect.
5. Affiliate Disclosure:
- As mentioned in our shipping policy, our website includes blog posts and links to third-party products, including Amazon. As an Amazon Associate, Urban Gentlemen Gear earns from qualifying purchases made through these links.
- Please note that products purchased through Amazon are subject to Amazon’s return and refund policies, and we recommend reviewing those for specific guidance on returns related to those transactions.
6. Questions or Concerns:
- If you have any questions regarding our refund and returns policy or need assistance, please feel free to contact our customer service team at Info@urbangentlemangear.com.
Thank you for choosing Urban Gentlemen Gear! We appreciate your business.